WhimHold 3 Year Warranty

At WhimHold, we take pride in the quality and craftsmanship of our products. We believe in delivering exceptional products that stand the test of time. That’s why we offer a comprehensive 3-year warranty on all our products, including the Passport Wallet.

 

What Does Our Warranty Cover?

Our 3-year warranty covers any defects in materials and workmanship under normal use. This means that if your Passport Wallet shows signs of faulty construction or materials, we will repair or replace it free of charge.

 

What’s Included?

• Manufacturing Defects: Issues such as loose stitching, defective zippers, or structural flaws.

• Material Defects: Problems with the leather or other materials used in the wallet, such as cracking or peeling under normal use conditions.

 

What’s Not Included?

Our warranty does not cover damage caused by:

• Normal wear and tear, including scratches, scuffs, or fading.

• Accidental damage, misuse, or abuse, such as exposure to water, extreme heat, or chemicals.

• Unauthorized modifications or repairs.

 

How to Claim Your Warranty

If you believe your product has a defect covered under this warranty, please follow these steps:

 

1. Contact Us: Reach out to our Customer Support Team at hello@whimhold.com with your order number, a description of the issue, and any relevant photos showing the defect.

2. Assessment: Our team will review your claim and may ask for additional information if needed.

3. Repair or Replacement: Once your claim is approved, we will either repair your Passport Wallet or provide a replacement at no cost to you. In some cases, we may request that you return the defective product to us.

 

Warranty Duration

This warranty is valid for 3 years from the date of purchase. Proof of purchase is required for all warranty claims.

 

Important Notes

• The warranty is non-transferable and applies only to the original purchaser.

• If your product is discontinued or out of stock, we may offer a similar replacement or store credit.

 

Contact Us

For any questions or to initiate a warranty claim, please email us at hello@whimhold.com. We are committed to ensuring your complete satisfaction and will do our best to resolve any issues promptly.

 

Thank you for choosing WhimHold. We stand by our products and are here to support you every step of the way!